Cara Dione Photography uses Australia Post or Toll IPEC for deliveries. To be able to offer free delivery within Australia, we do not offer express delivery as standard. All orders are custom printed and framed (where applicable). This is a technical process that is strictly quality controlled and takes time. Most parcels should be received within 4-6 weeks. If orders are unframed, delivery time may be less than this. If you require express post delivery please contact us directly email@example.com and we will provide you with a quote and expected delivery time.
Refund and Exchange
If for some reason beyond our control you receive a damaged parcel (we take great care in providing you with a beautiful package) please contact us firstname.lastname@example.org and we will arrange appropriate action.
If an item is faulty we will happily replace the item. Any refunds given will be for the items total value and will not include the initial postage charges. Items for exchange or refund will only be accepted if the items are in their original packaging.
To organise an exchange or a refund you must contact us within 14 days of receipt of your parcel. You can contact us by email. Once you have notified us please place the item/s in the mail and we will return a replacement to you as soon as we receive the original. The goods should be returned to;
Cara Dione Photography Returns
7 Harcourt st
Ashburton, Vic, 3147